Frequently Asked Questions ( FAQ )
For your convenience we have put together a list of the most frequently asked storage questions, if you require more specific storage information you can make an on-line enquiry or contact us directly for a quick response to your questions.
- What is the cost of storage?
Storage costs vary on the amount of space that is required. Visit Our "What Sized Unit do I need" link at the top of the page this will give you an approximate cost of storing in our facility. These figures are intended as a guide only, but over years of experience it is true to say that most people have on average the same types of articles in their homes for any given size. For a more detailed quote please contact our staff.
- Do you offer any discounts or incentives for long term storage?
Yes. We are more than pleased to offer our customers an incentive for supporting us over a longer-term period. Please ask our staff for details.
- Do you have any current special offers or promotions?
Yes. Here at Clearbrook Storage we are continually striving to make our storage as affordable as possible. Please ask our staff for our current offer!
- How do I pay for my storage account?
Our storage fees are paid monthly in advance and may be paid in a variety of convenient ways from cash over the counter to credit cards over the phone. If you require storage for more than one month (which is our minimum term) we will provide you with an easy to use payment book.
- What are your operating hours and when can I access my goods?
Our facility is open: 7:30 am - 5.30 pm Monday to Saturday 10.00 am - 4.00 pm Sunday. Generally access is between these hours, however we do offer 24 hours a day access. Please ask our staff for details.
- Can I purchase packing cartons from Clearbrook Storage?
Yes. We stock a comprehensive range of packaging materials, from boxes and tape to bubble wrap and peanuts at very competitive prices.
- Are my goods safe with Clearbrook Storage?
Yes. Probably more secure than at your own home. Your goods are stored in self contained units of metal construction, to which you hold the key and have 24 hour 7 day a week video surveillance.
- Should I purchase insurance?
If your valuable goods are insured at home, you would more than likely wish to have them insured while they are in storage. We will be glad to refer you to insurance provider. Please ask our staff for further details.
- Do I need to reserve a unit?
As there is quite a high demand for our services, it is advisable that once you have decided to entrust your goods to us that you secure your unit with a deposit. This will ensure that your chosen space is ready and available when you are ready to transport your possessions into storage.
- Are my goods safe from pests?
Our facilities are regularly inspected and sprayed for pests and infestation by a very reputable pest control company. All units are cleaned and air freshened when they are vacated to ensure that you are leasing a clean, safe environment for your valuable goods.
- Is there anything that I may not store?
We request that you do not store any flammable, corrosive or perishable items in your unit. Items such as lawn mowers and motor bikes should be drained of all fuel before being placed into storage.
- Does Clearbrook Storage have availability for vehicle storage?
Yes we do. Our facility has space available for car storage with
24 hour 7 day a week access. Our staff can help you with current availability.
- Is it a simple process to end our agreement?
Yes. All we require is seven days notice from you of your intention to remove your goods from storage. A quick telephone call is all that is needed!
- Can you accept deliveries on my behalf?
Yes. We will be more than pleased to accept and dispatch goods for you without the need for you to be on site waiting for couriers and transport companies to arrive. All you need do is the relevant paperwork and leave the waiting to us!
- Can you help with moving?
Yes. We have formed relationships with a number of reputable movers to assist with the transportation of your goods into storage. Just mention that you have been referred by Clearbrook Storage for the best available rates!